TERMS AND CONDITIONS OF TICKET SALES
1. All tickets, etickets and packages (“Tickets”) are sold by dMC Event Management Pte Ltd ("dMC"), office address: 132B Telok Ayer Street Singapore 068599, as ticketing agent for and on behalf of the entity or entities (collectively “Provider”) operating, managing, producing or providing the event, show, performance, screening, exhibition, conference, venue access or other product or service for which the Tickets are sold (individually and collectively, “Events” or “Services”), or the venue in or by which the Services are provided (individually and collectively, “Venue”). All orders are subject to availability and acceptance by dMC. dMC reserves the right to accept or reject any order. By ordering Tickets you agree, on your own behalf and as agent on behalf of all persons for whom you are purchasing Tickets or who will be holding Tickets purchased by you (you and each such person being a “Ticket Holder”), to be bound by these Terms and Conditions. dMC shall be entitled, but not obliged, to conduct verification checks on any order, and shall be entitled to rescind the order if such verification checks reveal any fraud or other irregularity in the order.
2. dMC may in certain situations allow the sale or distribution of selected Tickets by approved third parties who may or may not include Providers (“Approved Third Parties”) via online websites, mobile applications, or other online platforms (“Third Party Sites”). However, these Third Party Sites are not owned, controlled or managed by dMC. Consequently, dMC does not warrant, endorse, guarantee or assume responsibility, and shall not be liable for, any information, materials, content, or any other product or service produced or provided by a third party and/or on the Third Party Sites, or for any acts or omissions of the Approved Third Parties. Such Third Party Sites may also have their own terms and conditions and/or privacy policies, and dMC does not accept any responsibility or liability for these terms or policies.
3. dMC, its agents and employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of dMC), loss or damage however caused while in or using the Venue nor are they liable for any complaints, claims, refunds, or exchange for any reason whatsoever, including without limitation, those relating to the Services, the Venue, or cancellation or postponement of the Services (collectively, “Claims”). Booking fees and all handling fees shall not be refundable. Any other refunds shall be made only at the Provider's discretion and on the Provider's account. dMC shall not be liable for any such Claims or refunds.
4. All Ticket prices are determined by the Provider and not by dMC. Ticket prices and discounts may change during a sale period, as determined by the Provider. No refunds will be given or claims entertained due to any change in Ticket prices or discounts.
5. Upon confirmation of your order for Tickets, no exchange of Tickets can be made and Tickets are not transferable and may not be resold, nor redistributed or used for any commercial or marketing event, activity, promotion or purpose, without the prior written consent of the Provider. dMC and the Provider each reserves the rights to cancel any Tickets that have been transferred in violation of this clause, and to deny any such Ticket Holder entry.
6. Upon confirmation of your order for Tickets, no refund on Tickets will be made under any circumstances except pursuant to Condition 8 below.
7. If a Service is postponed or cancelled, a Postponement Publicity Notice or a Cancellation Publicity Notice (collectively, the “Notices” or individually, a “Notice”) respectively shall be placed in the media by the Provider or dMC.
8. All claims for refunds shall be directed to the Provider. dMC may process refunds, but only as agent of the Provider and as may be authorised by the Provider out of sums held by dMC for the Provider. The amount of such refund processed by dMC will be on a pro-rated basis (“Pro-rated Amount”) in accordance with the amount of the said sums held by dMC after deduction of all sums due from Provider to dMC (“Provider's Proceeds”) and the price paid by the Ticket Holder for the Ticket. dMC shall not be liable to process any refund beyond the Pro-rated Amount under any circumstances. In any case, dMC shall not be liable and under no obligation to process any refund at all in the event that the Provider did not authorise such refunds, the Provider did not pay in advance the said sums to dMC or where dMC is not or is no longer holding any Providers Proceeds. The following terms shall apply where refunds are processed by dMC:
8.1 The Provider shall at its own discretion place notices advising procedures for requesting a refund and the period and time within which the Ticket Holder may request a refund.
8.2 No refund will be made if the request for the refund is made after thirty days from the date of a Notice. Such unrefunded sums shall be dealt with at dMC's or the Provider’s sole discretion.
8.3 All refunds for Tickets purchased using credit cards shall be made to the credit card accounts with which the Tickets were purchased. If such credit card accounts are no longer valid, no credit card refunds will be made.
8.4 Refunds for tickets purchased using payment methods other than credit cards may be made to the same payment method, as may be specified by dMC in writing from time to time. In case of any refund or refund request, please note that fluctuations in currency conversion rates will affect the final amount you receive. The name and contact number of the person receiving the refunds may be recorded by our Customer Service Officers.
9. Entry and access will be refused if Tickets have not been purchased from dMC or other authorised points of sale.
10. Entry and access to the Venue or Service will be subject to the Venue's prevailing terms and conditions of entry and/or access.
11. The Provider reserves the right without refund or compensation to refuse admission or access, or evict any person(s) whose conduct is disorderly or inappropriate or who poses a threat to security, or to the enjoyment of the Services by others, or who presents Ticket not directly purchased from dMC or authorised points of sale.
12. No photography, audio or video recording is allowed during the Services unless otherwise stated by the Provider.
13. The Provider may add, withdraw or substitute artistes and/or vary advertised programmes, Service times, seating arrangements and audience capacity without prior notice.
14. The Provider may postpone, cancel, interrupt or stop the Services due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
15. The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
16. The Ticket Holder voluntarily assumes all risk and danger incidental to the Services and Venue whether occurring prior to, during or subsequent to the actual Services or your presence at the Venue, including any death, personal injury, loss, damage or liability.
17. Purchasers of Tickets who are under 18 years of age should seek parental consent before purchasing Tickets/merchandises from our website. By transacting on our website, you certify that you are at least 18 years of age and you understand these Terms and Conditions.
18. Tickets (with a QR code to access the event) will be available for download on the page upon successful payment. Ticket holder will also receive the ticket via their email. No refunds will be made if ticket holders do not attend the event.
19. Any complaints regarding the Services or Venue shall be directed solely to and dealt with by the respective Provider(s).
20. In the event of any conflicting terms between these Terms and Conditions and the Terms and Conditions printed on the Ticket, these Terms and Conditions shall prevail.
21. For information on how dMC collects and processes personal data in providing the Services, please refer to dMC’s Privacy Policy. As set out in the Privacy Policy, dMC may use the Ticket Holder's image or likeness in any live or recorded video display, photograph, picture or publicity material or website, for publicity and promotional purposes, where permitted by applicable laws. If you do not wish dMC to use your image or likeness in this way, you can contact dMC in the ways set out in dMC’s Privacy Policy.
22. Singapore law shall govern the sale of all Tickets and you agree to submit to the exclusive jurisdiction of the Singapore courts.